Scottsdale, AZ – The Dansons Customer Care team is being honored in the 16th Annual Stevie Awards for Sales and Customer Service with a Bronze Stevie® Award in the Contact Center of the Year category. The Stevie Awards are the world’s top honors for customer service, contact center, business development, and sales professionals.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, spanning 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on 8 specialized judging committees.
The U.S.-based Danson’s Care Team started in 2017 with 12 frontline experts helping customers troubleshoot their BBQ grills. Dansons has expanded Customer Care during the past 4 years, and now has nearly 100 experts. “As the industry has grown so has demand for support. We have attacked that need head on to provide a world-class customer experience,” Vice President of Customer Care Matt Greene said. “We realized the customer experience was vital during our highest period of growth and we needed to improve process across our Care team,” Greene said. Those changes include the hiring of leaders specifically assigned to improving opportunities, as well as new, focused training designed to onboard our experts effectively. “Ultimately, our experts on the phone make the difference,” Greene said.
“Our Care team on the phone with our customers every day are living our Dansons values in every interaction, working diligently to get our customer issues handled quickly and efficiently,” Dansons COO Jordan Thiessen said. “Every interaction matters and being the voice of the customer is important for us to continue to learn and grow.”
The team will be honored during a virtual awards ceremony on May 11. “We’re blessed to have a team in Care that goes the extra mile to ensure our customers are cooking for their families as soon as possible!” Thiessen said.
To learn more about the Stevie Awards for Sales and Customer Service and to find a full list of Stevie winners in all categories, visit StevieAwards.com/Sales.
Dansons is a leading manufacturer of technologically innovative, value-engineered products. This includes wood pellet, gas, charcoal, and combination-fueled grills, barbecues, smokers, and portable grills sold under its Pit Boss, Louisiana Grills, and Country Smokers brands. Additionally, within those brands exists full lines of pellet fuel, cooking accessories, spices, and sauces that are available across multiple leading retailers and direct-to-consumer sales and are sold in more than 35 countries worldwide. Dansons products are designed in-house by a highly talented team of engineers and category experts.