Louisiana Grills FAQ


  • Plug the power cord into a grounded power source. Open the main barrel lid. Check the burn grate to ensure there is no obstruction for proper ignition. Open the hopper lid. Ensure there are no foreign objects in the hopper or auger feed system. Fill the hopper with dry, all natural barbecue hardwood pellets.
  • With the barrel lid closed, turn the unit on by pressing the Power Button. This will activate the start-up cycle: the feed system will begin to turn, the fan will start, and the igniter will begin to get hot. The grill will produce smoke while the start-up cycle is taking place. The pellets will have successfully ignited once the smoke has cleared. The start-up cycle lasts until the appliance reaches a minimum temperature of 65°C / 150°F or the igniter times out (10 minutes).
  • Preheat your grill. Press the TEMP button to indicate that the setpoint temperature is displayed, and press the Temperature Adjust Arrows to a minimum of 121°C / 250°F for 20 minutes.
  • After preheating is complete, set your desired temperature to start grilling!
  • NOTE: When reducing your temperature, open the grill lid until the ACTUAL temperature is relatively close to your desired temperature.

    There are several reasons why your grill may not be powering on. Please make sure when you are working on your grill that it is not plugged into power. To access the areas needed to troubleshoot for power, you will also need to remove the hopper access panel from the side of the hopper. There are eight screws that hold this panel in place. The fan is attached to the side panel so please carefully disconnect the spade connections prior to removing the panel fully.

  • Check the Outlet the grill is plugged into to make sure that it is working properly. This includes making sure the GFCI or Breaker box is not being tripped.
  • Try the grill in another outlet, or something else in this outlet to ensure that is not the issue.
  • If the GFCI is tripping, then many times it is the igniter that needs to be replaced. Please contact our customer care team for further troubleshooting
  • Inspect the power cord for visible damage that could be causing the issue. If the cord is damaged, then you can contact our Customer Care team to get a new power cord ordered and shipped out to you.
  • Check the power connection on the back of the control board. To do this, please follow these steps:
  • With the hopper access panel removed, disconnect and then reconnect these wires (black/white).
  • Plug in the unit and turn on to see if that resolved the issue.
  • Check to see if you have blown a fuse. The fuse is on the back of the control board in a little green box. Follow these directions to check the fuse:
  • Cooking at lower temperatures will produce more smoke in your cook. Wood pellet grills burn extremely clean. The smoke they produce is a thin, bluish smoke that is almost fully invisible. The reason you may see some white smoke on startup is due to the pellets smoldering just before they ignite. Over time, you will also begin to see white smoke during a cook as the flame broiler becomes more and more seasoned. Becoming seasoned with drippings will enhance the flavor and color of the smoke.

    Your Louisiana Grill controls temperature by turning off and on the auger at specific intervals, which will cause a swing in temperatures of +/- 25 degrees and is completely normal. Some other things you can check that may help regulate your temperature:

  • Check to make sure the flame broiler is installed properly.
  • It should be resting on the bracket on the left side of the grill, as well as resting on top of the grease drain channel on the right side.
  • If the flame broiler is placed properly you should see it at an angle, higher on the left side and lower on the right.
  • If this is not how it is placed, it can cause many different temperature issues and even damage the finish on the bottom of the barrel.
  • You will also want to make sure that the flame boiler slide cover is all the way closed. If it is open it will allow a lot of extra heat to escape, which will cause the grill to overheat.
  • The fresher the pellets are, the better they will perform. If the pellets have absorbed any moisture due to humidity, they will not burn as efficiently as they would if they were in good condition. You can test their condition by taking one and seeing if it will snap in half crisply and not crumble. If the pellets are not in good condition, replace them.
  • If your auger is not moving, it can be due to an auger jam, power not being delivered to your motor, or a nonfunctioning motor.

    An auger jam will occur if the pellets inside the auger tube absorb enough humidity to swell and re-solidify. This creates a solid mass of broken-down pellets that surrounds the auger and will lock it in place. If the auger is jammed, the auger motor will not be able to spin the auger at all. One of the ways to check to see if the auger is jammed is to look at the fan blade attached to the auger motor. (To see this fan, you will either need to remove the shell of the hopper or remove the side hopper access panel). If the auger is jammed you will see the little fan try to spin on startup, and then when you turn the grill off the fan blade will "unwind" and spin backwards a few times. To unblock the auger, you will need to remove the auger from your grill and clear the blockage.

    If your auger is not jammed, please contact Louisiana Grills Customer Care to further troubleshoot the issue you are having.

    A fan not turning can be from the fan seizing over time, no power being delivered to the fan, or a not functioning fan. Some things you can check before contacting Louisiana Grills Customer Care:

    Try manually spinning the fan blade. If it has been a while since the grill has been used, if it is cold enough outside, or if it is a new grill and the motor has never turned on before, it may need a bit of a "kickstart" to get going.

  • Unplug the grill from power.
  • Remove the hopper access panel (from a barrel grill).
  • Reach up and manually spin the fan blades.
  • Plug the unit in and power it on. This should allow the fan to start spinning on its own.
  • If the fan blade is physically not able to spin even by assisting it, it may be either caught on a wire or possibly the bracket around the fan is bent. Check to see if either is the case.

  • Move wires that are in the way.
  • If fan brackets are bent, replace the fan.
  • If the fan housing (on a vertical smoker) is bent, replace the combustion fan housing.
  • If the fan does not look like it is trying to spin after checking these things, then it may be a dead lead coming from the controller and we would need to perform a wire swap test.
  • Many factors can cause your Louisiana Grill not to light. Some things you can check before contacting Louisiana Grills Customer Care:

  • Confirm that there are pellets in the unit and that they are in good condition. They should look a bit shiny on the outside and snap crisply instead of crumbling.
  • Ensure that the proper startup was followed for your grill.
  • Your fan should start up when you power on the unit and should run without stopping. If it is not running, it could be one of the following things.
  • If your grill is smoking, but not igniting it means there is a lack of airflow from the induction fan. The induction fan not running can be from the fan seizing over time, no power being delivered to the fan, or a not functioning fan.
  • A small object can be used to loosen the fan by spinning it, while the grill is in the off position.
  • Ensure the igniter is getting hot or glowing orange and that you can feel heat coming from the fire pot after a couple of minutes.
  • Ensure that pellets are feeding into the fire pot and that the auger is turning.
  • Ensure that your burn grate is properly installed.
  • A grill that is not getting to temp can be caused by many factors. Outside temperature and wind are common issues that can prevent a grill from reaching its top end temperatures. Ensure your Louisiana Grill is in a location protected from the elements as much as possible.

    Fuel and airflow are other reasons for a grill to not reach its highest temperatures. Pellets should always be stored in an airtight container to prevent them from being affected by moisture. To ensure proper airflow, make sure that your Louisiana Grill is at least 36” away from combustible constructions, all back vents are unobstructed, and that the fan is clean.

    Cooking at lower temperatures will produce more smoke in your cook. Wood pellet grills burn extremely clean. The smoke they produce is a thin, bluish smoke that is almost fully invisible. The reason you may see some white smoke on startup is due to the pellets smoldering just before they ignite. Over time, you will also begin to see white smoke during a cook as the flame broiler becomes more and more seasoned. Becoming seasoned with drippings will enhance the flavor and color of the smoke.

    The flame broiler is used as both a grease pan and for an open flame cook.

    During normal cooks the flame broiler should remain closed, both to prevent fires and ensure proper grease draining.

    To cook with an open flame, the top slider of the flame broiler can be opened and cooking directly over the fire is allowed. Always leave the main grill lid open while the flame broiler is in the open position.

    It is normal for your flame broiler to rust and slightly warp due to the high heat and oxidization applied to it. You should not use water to clean the flame broiler because it accelerates rusting. Over time the flame broiler gets seasoned with grease and smoke, which protects it from rust, so it does not need to be super clean. The best way to clean the flame broiler is to scrape it, either with a putty knife or by using the slide cover to slide back and forth over it to scrape off debris. If the flame broiler for your Louisiana Grill does not drain grease to the grease bucket or shows holes that are not from manufacturing, please contact Louisiana Grills Customer Care.

    Error codes can pop up on your grill from time to time. Please refer to the owner’s manual for your grill for what may be causing the error codes.

    In North America, all Louisiana Pellet Grills must be plugged into a 110v outlet to function. Your grill can be used in a light rain, but since it is an electronic appliance, care must be taken to prevent any connections from being exposed to rain.

    To ensure proper performance, we always recommend using Pit Boss or Louisiana Grills brand pellets in your grill, however, you can use other brands of pellets in the grill.

    Never use heating pellets in your Louisiana Grill. Heating pellets may contain materials other than 100% hardwood, which can be harmful to your health.

    We recommend cleaning your grill after running 40-60 lbs of pellets through your Louisiana Grill. To clean your grill, you can use a vacuum to remove the ash from the fire pot and bottom of the grill, scrape any grease from your flame broiler, and wipe down the grill with a light degreaser.